Kiravans Reviews

Bought some rain gutter, an inexpensive product, it wasn't great as the adhesive pad was poor so didnt stick properly, I didn't raise a complaint as it was just a cheap item, however, i did leave an honest product review on the item. I then received an email from Kiravans offering me a full refund which was unexpected and pleasantly surprising. As a result from this excellent customer service i was use them again.

I bought a fridge from here and when it arrived unfortunately the handle was broken. The customer service was excellent and very helpful. They replied straight away and gave regular updates while sourcing a replacement, even giving a partial refund whilst I waited for the part. Highly recommend and will definitely buy from them again.

Have no idea why there are negative reviews on here. My dealings with them was nothing but a pleasure. They constantly kept me updated with my order and were asking if everything was okay after I had received it. A few weeks later I needed to return something as it had a manufacturing fault and after one really helpful phone call, they sent me out a replacement and said I could keep the old one if I could get some use out of it. Absolute brilliant company to deal with!

Don’t know why there’s bad reviews got my order next day delivery some windows and blinds for the camper excellent quality will deffo be ordering again !

This would have been one star had they not refunded me the money and acknowledged an issue. I bought the camper thermal insulation but unfortunately there is an problem with the adhesive as this comes unstuck in hot weather. Right pain as I have to clean of the sticky residue and apply spray adhesive. My other main concern is that the review I did on their own website which is negative doesn't appear amongst the 5 stars. So, unfortunately the reviews are skewed in their favour, should have smelled a rat!

Disappointing products (passenger seat swivel crude in design, and difficult to use. Swing-out table leg came with dangerously sharp edges which punctured my expensive airbed). Customer service non-existent, with zero response to my emails.

I ordered an item from them 02/05/20 and received an email to confirm delivery, 06/05/20 .Due to COVID 19, I left it 5 days over the delivery date to chase my order- 11/05/20. The response by email stated the order was still pending as the payment had not been made, either transfer to an account number or phone to pay. Why had no one contacted me to state this had happened?As the order had failed last time I tried to call but no one ever answered it just said everyone was busy and leave a message. I emailed the helpline for the fourth time , asked them to call me , there was no response. I emailed again and then started ringing from 8.30 am reaching the same answer phone. I emailed again asking for a callback, they told me I must have a problem as other customers could get through. I became exasperated with their lack of care, concern and customer service and strongly advise not to purchase anything with this unprofessional company.